Returns just go with the territory in retail, and always will. That’s okay. What’s not okay are growing – and unmanaged return rates that are a big drag on the bottom line. Finally, you don’t have to live with high and unmanageable return rates anymore.
Retailers can gain the insights they need to understand, control and reduce return rates.
Introducing Chief Returns Officer™ from Newmine.
Most Retailers have their returns processes all buttoned up. With their own operations – logistics, disposition and processes – retailers have worked out all the kinks and know how to handle returns. What they don’t do is combine all the data they can access to uncover root causes. If they can’t see problems, they can’t fix them.
Chief Returns Officer is developed by Newmine, a global omni-channel retail consulting firm focused on Strategy, Technology, and Operations. Our veteran team has a long history of solving operations and technology challenges at clients like Coach, Barneys New York, Express, Title Nine, Cavender’s Boot City and many others.
Chief Returns Officer was created to address the demanding financial and operational challenges of customer returns.