Understanding and Overcoming the Challenges of Customer Returns
Retail’s Ticking Time Bomb
Fast and Easy Returns are a standard expectation of today’s empowered consumer, and as returns continue to increase with the growth of e-commerce, the market pressure to satisfy the increasing expectations of today’s consumers has resulted in a $400 billion problem for retailers.
Returns Reduction experts at Newmine partnered with the Retail Value Chain Federation to publish a study about the organizational obstacles that arise when implementing programs to control rising return rates.
Key Takeaways From This Report
An Industry Overview of the Returns Challenge
The Organizational Obstacles to Achieving Returns Reduction
The Keys to an Effective Returns Reduction Strategy.