Videos & Podcasts
Only have a few minutes to spare? You're in the right place.
Hear what retail experts have to say about the future of product returns and returns prevention.
Mike Relich, Co-CEO of PACSUN
Seasoned retail executive Mike Relich explains why retailers need to act now to prevent and reduce returns and learn to see returns in a whole new light.
Scott Glaser, former CFO of Lane Bryant
A message for retail CFO's from Scott Glaser on the huge financial opportunity of returns reduction.
Rich McMahon, former Chief Strategy Officer of Bed Bath & Beyond
Rich discusses why retailers need to appoint an executive to champion the proactive prevention of returns.
Graziano De Boni, Luxury Retail CEO
Explains the detrimental impact of returns on customer experience and brand value, and how to treat all your customers like royalty.
Diane Randolph, former CIO of ULTA
Hear why she thinks it's time for retailers to seize the opportunity of returns prevention, and how it will impact digital transformation.
The Silver Lining of Holiday Returns
With any influx in sales comes an influx of returns. Learn from Coresight Research's Deborah Weinswig and Newmine's Navjit Bhasin.
Holiday Returns Complexity
Former ULTA CIO Diane Randolph sits down with Deb Weinswig to discuss how the operational and logistical challenges of holiday returns have become more complex.
Identifying the Root Cause of Returns
Sourcing Journal Editor-in-Chief Jessica Binns interviews Newmine CEO Navjit Bhasin on how retailers can identify the real root cause of their returns.
Title Nine Case Study
Title Nine's COO reveals the secret of how they achieved an 18% reduction in returns and a reduction across 90% of product categories.
Returns Intelligence at the Lead Innovation Summit
According to Fashion United, Returns Reduction was the hottest topic at the Lead Innovation Summit. Listen to Navjit Bhasin discuss returns intelligence.
The Retail Sustainability Challenge
There's a dirty truth to product returns: many returned items are thrown away or destroyed. Learn more about the enormous negative impact returns have on our planet.
Taking a Tech Approach to Ecommerce Returns
Featuring Brian Kilcourse of RSR Research, clips of the panel discussion from the Ecommerce Operations Technology Summit.