Hear Us Speak At

Ecommerce Operations Technology Summit

April 13, 2022 

Orlando, FL


Taking a Tech Approach to Ecommerce Returns

Wednesday, 4/13/22, 10:40 am (EDT) | Room: International South

With returns a growing problem in ecommerce – representing $102 billion or 18% of 2020’s $565 billion in ecommerce sales, NRF says – how is technology being leveraged to tackle the issue? What types of solutions and processes are leading retailers employing? From returns reduction via data analytics to AI and machine learning to identify non-returns, technology is playing an increasing role. This session will review the latest innovations in returns technology, how they’re being applied to reduce costs and speed up return-to-stock and dispositioning, and real-world examples of the returns tech journey.

What you'll learn:

  • How technology to address returns has evolved over time
  • About the latest solutions and innovations to address the problem
  • About the proliferation of sizing tools and returns reduction technology
  • Best practices for disposition and speeding up back-to-stock


Hear how retailers are using cutting-edge technology to prevent and manage returns.

202204_EOTS_Brian Kilcourse

Moderated by Brian Kilcourse, Managing Partner, RSR Research


Navjit Bhasin

Founder & CEO


202204_EOTS_Brian McAllister Headshot

Brian McAllister

Director of Operations


202204_EOTS_David Morin Headshot

David Morin

Sr. Director, Client Strategy


202204_EOTS_Jason Kovacs Headshot

Jason Kovacs

Director of Reverse Logistics

Comoto Holdings

Miss the session? Don't miss out on the replay!

Request the Full Replay