Wednesday, 4/13/22, 10:40 am (EDT) | Room: International South
With returns a growing problem in ecommerce – representing $102 billion or 18% of 2020’s $565 billion in ecommerce sales, NRF says – how is technology being leveraged to tackle the issue? What types of solutions and processes are leading retailers employing? From returns reduction via data analytics to AI and machine learning to identify non-returns, technology is playing an increasing role. This session will review the latest innovations in returns technology, how they’re being applied to reduce costs and speed up return-to-stock and dispositioning, and real-world examples of the returns tech journey.
What you'll learn:
Hear how retailers are using cutting-edge technology to prevent and manage returns.
Moderated by Brian Kilcourse, Managing Partner, RSR Research
Founder & CEO
Director of Operations
Sr. Director, Client Strategy
Director of Reverse Logistics