AI meets
Returns Reduction

Generate actionable insights to determine "why" customers return merchandise and prevent product returns from happening again.

Chief Returns Officer Dashboard in Monitor
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Applied AI Returns Reduction*


Increase Revenue

by improving net sales


100 bps

Higher Margin

through less returns processing



Fewer Returns

with actionable insights


Mock Screen Root Causes

Determine the Root Cause

No more guessing why customers return their purchases. By analyzing millions of transactions and thousands of customer reviews, you will see the actual reason customers return their purchases so you can take action.

Mock Screen Take Action

Take Action, In-season

With our Applied AI, you can predict the return rate of all products and detect anomalies within the first week of sale. The benefit? You will correct issues before they become problems.

Mock Screen Customer KeepScore

Insights that Impact

It's the insights that you need to know to be successful. You'll evaluate the products that customers keep, have extensive knowledge of serial returns, mitigate bracketing, and identify which vendors are performing to your standards.

Mock Screen Measure Success

Measure Your Success

Understand the impacts of your actions and take solace that you are making a difference. You will see how your choices reduce returns and improve the bottom line. 

"The Chief Returns Officer tool created by Newmine should really be called "Chief Profit Officer" because it can be utilized in so many more ways than just returns. I know "game-changing" tools are touted all the time, but this one is the real deal.”

"Newmine has an amazing AI workbench with predictive and prescriptive technologies that forecast the return rates, detect anomalies and provide a course of action early in the selling season so you can lower your return rate."

“I hear a lot about how to optimize the return process to make it easier for customers, how to consolidate returns to reduce the carbon footprint, but I don’t hear much about preventing returns. At the end of the day though, what’s a more sustainable way of handling returns than not having to handle them?"

"Store associates and customers hate returns. When you fix the cause of returns, you have more loyal customers and happier employees while you're improving the bottom line."

"We need to make reducing returns our top priority. It’s great that we’ve made the process more frictionless for consumers, and we’ve invested a lot in making the reverse logistics process more efficient and cost-effective. But the goal is to bring the volume of returns down."

“Chief Returns Officer gives us an enterprise-wide view of the return landscape and is a keystone to the cross-functional relationships required for businesses to handle returns. Chief Returns Officer brings our returns story to life.”

Reducing Returns and More

Improve Customer Loyalty and the Environment

80% Graph

  8 out of 10

first-time customers won't revisit a retailer if they had a return

Tree Circle

100,000,000 Trees

need to be planted to offset the CO2 from returns

Landfill with Blue Truck

9.6b lbs

of excess and returned merchandise ends up in landfills

News and Updates


Returns Uncovered

New Insights on a Growing Problem


Putting Returns Data to Work

A 1:1 conversation with PACSUN co-CEO, Mike Relich


Newmine Wins Startup Contest

Judges award Newmine for Reverse Logistics Association’s Start Up Pitch Contest


SDCE Recognizes Newmine

Newmine Named Top Tech Startup by Supply & Demand Chain Executive

Blog Posts

Reduce the volume of returns with preventive ...

In times of crisis, look for opportunity. Navjit Bhasin's article in Mass Market Retailers (MMR) ...

Prevention Begins With Production

Sara Kim highlights the production and sourcing decisions that manifest into product returns and ...

How to Eliminate Shrink Caused by Returns

Rhyanna Taylor's recent article in Loss Prevention magazine provides some valuable insights on how ...

How to Reduce Bracketing

You don't have to use a sledgehammer approach to reduce bracketing. With an intimate understanding ...

With Newmine, Returns are Under Your Control

*Disclaimer: Benefits are based on past client successes and future results may vary. Factors such current return rates, revenue, margin, and adoption can influence outcomes. The information provided should not be considered a guarantee of achieving similar results, and Newmine is willing to work with your experts to assess the applicability of benefits to your unique situation.