"The Chief Returns Officer tool created by Newmine should really be called "Chief Profit Officer" because it can be utilized in so many more ways than just returns. I know "game-changing" tools are touted all the time, but this one is the real deal.”
"Newmine has an amazing AI workbench with predictive and prescriptive technologies that forecast the return rates, detect anomalies and provide a course of action early in the selling season so you can lower your return rate."
“I hear a lot about how to optimize the return process to make it easier for customers, how to consolidate returns to reduce the carbon footprint, but I don’t hear much about preventing returns. At the end of the day though, what’s a more sustainable way of handling returns than not having to handle them?"
"Store associates and customers hate returns. When you fix the cause of returns, you have more loyal customers and happier employees while you're improving the bottom line."
"We need to make reducing returns our top priority. It’s great that we’ve made the process more frictionless for consumers, and we’ve invested a lot in making the reverse logistics process more efficient and cost-effective. But the goal is to bring the volume of returns down."
“Chief Returns Officer gives us an enterprise-wide view of the return landscape and is a keystone to the cross-functional relationships required for businesses to handle returns. Chief Returns Officer brings our returns story to life.”
Blog Posts
Why an NFL Player Invested in Newmine
Returns Uncovered Research
Six Ways to Spur Action from Return Insights
