Returns Reduction

The Consequences of the Rampant Returns Problem

High return rates have become the retail industry’s most expensive problem.
Retailers have seen their EBITDA erode as skyrocketing return rates have impacted all facets of the business:
From operational, to supply chain and inventory, to customer experience.

of all online apparel
sales are RETURNED.

Revenue leakage from returns
can be 30%+ in some segments.

On average, every
return is handled by
more than 7 people.

of first time customers
that experience a return
will NOT return to that
retailer to shop.

Why Reduce Returns?




Even Conservative Returns Reduction can lead to

HUGE EBITDA SAVINGS

Want to find how much a returns reduction initiative can save you this year? Take the first step with our Returns Reduction Calculator:
Calculate Savings

The Missing Executive in the C-Suite


The engine that powers returns reduction is Chief Returns Officer®, an AI-driven platform that integrates millions of enterprise-wide data points, distills this data into meaningful actions, and coordinates all activities with your business team.


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How We Reduce Returns
Identify the Root Cause.

In-depth mining of product, transactional and sentiment data to detect returns anomalies.

In-Season Intelligence.

Uncover return reasons in near real-time to make decisions to reduce and prevent future returns.

Take Real-Time Action.

AI-driven technology that triggers alerts and prescribes actions to prevent in-season returns.

Enable Team Collaboration.

Returns-focused, cross-functional workflow for enterprise-wide teams.


Learn More!

Want to learn more? Check out our White Paper on Building a Strong Defense Against Rising Customer Returns!

Read Now!




Retailers have the data.

Chief Returns Officer®

puts it to work.

Keep your customers returning, not your merchandise!
Contact Newmine