Meet Us At


Suppy Chain Conference

February 20-23, 2022 

Dallas, TX


The Future of Returns Management is Returns Reduction

BREAKOUT SESSION | Tuesday, 2/22/22, 10:45 am (CST)

Returns are retail’s worst-kept secret. With the rapid e-commerce acceleration in 2020, U.S. retailers faced a $425B problem—a problem that increased by 60% in 2021. When surveyed, retailers reported they believe they could reduce return rates by an average of 31%. The impact on profitability, customer experience, and environmental sustainability would be significant—so why aren’t retailers seizing the opportunity? This session will detail the size of the prize when it comes to reducing product returns and outline the challenges retailers must overcome to implement a sustainable returns reduction strategy.


A power panel featuring some of the brightest minds in retail

Navjit Bhasin_Newmine CEO_round

Navjit Bhasin

Founder & CEO


Bob Miller Headshot

Bob Miller

SVP, Supply Chain Distribution
& Transportation

Office Depot

Brandon Flores Headshot

Brandon Flores

Omnichannel Operations Executive

Formerly of JCPenney and Walmart

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