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State of the Industry Report


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The retail industry could save $125 billion annually by focusing on returns reduction. The total business impact of returns is even greater.

But, not all returns are shopper-driven. 73% of returns occur due to a retailer-controllable action (or inaction). Most retailers have some, even most, of the critical data they need to be able to analyze returns. However, retailers don't have the tools or internal resources to integrate and analyze this disparate data.

This industry benchmark eBook is based on a survey of 100+ retailers and 2,500+ shoppers.

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