Understand what customers are telling you, before it affects margin.
Voice of Customer
Most VoC tools summarize sentiment. Newmine explains impact. By connecting customer language to financial and operational risk, it separates noise from consistent signals, surfaces emerging issues early, and reveals patterns before they scale into returns or churn, so teams understand what’s changing, why it matters, and where to act.
What Newmine Analyzes
Newmine synthesizes unstructured and structured feedback across the customer journey, from reviews, ratings, and return comments to support tickets, chats, and emails. Signals are normalized, categorized, and linked directly to SKUs, vendors, and categories, capturing sentiment at the source instead of summarizing feedback in isolation.
