Nicole Simmonds

Stories by Nicole

Returns Reduction

How to Reduce Bracketing

Nicole Simmonds explains how to reduce bracketing costs through positive influences that improves revenue, profitability and customer loyalty.

Think Differently

When a 5-Star Review Isn't

The best rating is 5-star, indicating a perfect experience. But analysis 5-star reviews can show a lot of negative customer sentiment buried within...

Perspectives and thought leadership from retail visionaries.

Keep informed on retail industry and product returns insights so you can recover revenue and enhance your customer experience.