Returns Uncovered Research

New Insights On a Growing Problem.

How big does a problem have to get before it’s addressed?

Retail executives are facing a growing, costly problem - returns. Yet most public data around returns provides minimal insights into the source of these returns. As such, retailers need to make potentially consequential decisions based on anecdotal information and gut feel. In the industry, there needs to be more guidance, supported by data, that will lead to better business decisions for both the retailer and their customers.

Within this report, we've combined public sources and scrubbed different retailers' return data from our platform to share what we have seen and heard. We seek to provide depth to the return discussion and spur conversations that will fix this trillion-dollar problem.

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"In this report, we're only scratching the surface of the insights and analysis behind returns, but it provides a solid starting point for deeper discussions and more sustainable retailing."

Navjit Bhasin, Founder & CEO, Newmine