The Hidden Costs of Retail Returns

Coresight Research | Sustainability Insights

Retail returns are looming large in the executive suite in retail due to the rapid growth of e-commerce. Dive into the full impact of retail returns, both financial and environmental. 

Sustainability Insights: The Hidden Costs of Retail Returns


of US shoppers over the age of 18 would return an online purchase to a store rather than through the mail if it were shown to reduce carbon footprint. 


would consider paying a retailer to offset the carbon footprint associated with returning unwanted online purchases.


would be interested in returning items to a central depot in a mall/shopping center.