Returns Reduction

Newmine’s Chief Returns Officer Highlighted by Coresight Research

Deborah Weinswig of Coresight Research called out Newmine’s Chief Returns Officer as a returns solution to watch at Shoptalk 2018. See below for the mention.

Last month, we discussed in this note how some brick-and-mortar retailers are tightening return policies to reduce abuse. This week, we review several of the emerging tech-driven services that can help online retailers reduce or process returns.

At the Shoptalk 2018 conference this week, consulting firm Newmine launched its Chief Returns Officer product. Newmine says that it processes data from multiple sources and uses “data science and AI principles” to determine the cause of returns in near real time. Retailers using the service receive actionable recommendations for resolving problems during the selling season.

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